Refund policy

Returns

We hope you’re delighted with your order. If you’re not perfectly satisfied with your order, you may return the item for a refund.

You must notify us of your return within 14 days of receiving your order. You then have 14 days to get the item back to us. 

Please note, returns outside of this period will be processed at the discretion of Khuba Jewellery.

To request a return, please email us at hello@khuba.co.uk with your order number and a returns form will be sent.  We are not able to cover return costs and these will be payable by the customer.

All customers are responsible for  shipping charges, any import fees and the cost of returning the parcel. If the parcel is refused by the recipient and returned to Khuba Jewellery,  you will be refunded for the cost of the item(s) minus shipping and any costs incurred to us by the courier. We will not accept responsibility for any lost parcels where delivery is refused if the correct address as given to us is used.

Refunds

Once your parcel has been received your return will be processed within 7 working days .

Once your refund has been approved your funds will be returned to your original payment method within 3-10 days depending on your bank provider. Please note that we do not refund duties and taxes or shipping costs unless the item is faulty or cancelled under the ICACRs.

Faulty/ Incorrect Items

If you have received your order but something is damaged or incorrect, please email us at hello@khuba.co.uk as soon as possible with your order number, and a photo of the issue, our team resolve this for you right away.

Khuba Jewellery monitors account activity and reserves the right to refuse transactions and/or close accounts based on order or returns behaviour.

*Our Returns Policy is in addition to your statutory rights.