FAQs

Yes, we ship internationally. Please select your country of destination at checkout. If you are unable to find your country at checkout; please contact us at hello@khuba.co.uk.

Any customs or import duties on deliveries are charged once the parcel reaches it's destination. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For further details contact your local customs office for current charges before you order.

Sadly not. As a small company we are not able to offer free shipping at this stage.

All parcels will be shipped via Royal Mail. For international customers Royal Mail will partner with your countries local delivery partner.

If you would like to cancel or make any changes to your order  please email hello@khuba.co.uk as soon as possible. All orders are prepared quickly for dispatch, therefore we are not able to guarantee that we will be able to accommodate your request.

Khuba means "love" or "affection" in Aramaic. It is often used to express a deep sense of love or compassion.

Our jewellery is crafted in Gold Plated Brass.

Gold plated is when the Brass base layer has been coated with 0.5 – 1 microns of 14k gold plate. Gold plating can last for years with proper care. However, if worn continuously, the gold plate can start to wear away after 6 months. In this instance, we will not be able to offer a refund as this is not a fault in the product, but rather the nature of wear and tear.

If you would like to cancel an order please email hello@khuba.co.uk as soon as possible. All orders are prepared quickly for dispatch, therefore we are not able to guarantee that we will be able to accommodate your request.

Khuba Jewellery is based in Norfolk, UK. All our items are designed in house and shipped from the UK.

Our items are made by our lovely artisans in India.

Our jewellery does not contain nickel.

All customers are responsible for shipping charges, any import fees and the cost of returning the parcel. If the parcel is refused by the recipient and returned to Khuba Jewellery, you will be refunded for the cost of the item(s) minus shipping and any costs incurred to us by the courier. We will not accept responsibility for any lost parcels where delivery is refused if the correct address as given to us is used.

Our parcels are sent using Royal Mail. UK parcels are sent Tracked and signed. International parcels are sent using 'Tracked and Signed International Delivery`.

Gold plating is sensitive to water, please remove all of your jewellery when showering, swimming, exercising and avoid spraying perfume directly onto it. Please also avoid contact with moisturisers, fake tan or any chemicals. We recommend storing your gold plated jewellery in a pouch, sealed plastic bag or a jewellery box.